TURNAROUND TIME
Our jewelry is handmade here in New York. We make each order as they come in, and in the order that they are received. Given the handmade nature and the high volume of orders we receive, our turnaround time is estimated at 7-10 business days.
This is a processing time. This does not mean you will receive your order in 7 to 10 business days. This means that that is how long we estimate it will take us to complete your order before we ship. Processing time does not include shipping time and estimates from USPS- it is is separate.
Please remember that business days do not include weekends or holidays. During conference times mainly March-April, July-August and October-November, we tend to have longer turnaround as we vend at conventions. This means that it will take longer than our estimate during these times. During conference and convention times it is an estimated 10 -17 business days
Cancellation Policy
Once your order is in, we can not offer cancellations as we make the items to size by hand. We source our beads and components for each bracelet.
Returns Policy
Due to covid-19, we do not accept returns or exchanges on ALL merchandise.
Our items are final sale. For bracelets and other jewelry, no returns or exchanges are possible. We will ONLY pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The Short Version:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
Custom or personalized orders
Long Version:
Engraved items may not be returned unless there is a mistake on our part.
All prices are in US dollars. They are subject to any applicable taxes according to state and local laws. Item Availability, prices and delivery rates are subject to change.
From time to time, there may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items.
Please use images as reference points. While we do our best to show beads as accurately as possible, there may be subtle variations in from to bead. Remember that gemstones are naturally occurring and bead cuts highlight them as best as possible. Bead colors may vary slightly due to monitor settings.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
USPS First Class Mail- about 3-5 days
USPS Flat Rate Priority Mail - about 2-3 days
USPS delivery times are not guaranteed. They are estimates based on the official USPS website. We can only guarantee the day that it's shipped. Sometimes shipping companies do experience delays due to weather and holidays.
**Paying for priority mail or express shipping does not affect or change our processing time. What you have paid for is USPS using a faster method to get your item(s) to you.**
We ship to the address that you provide at the time of your order. We can not reroute or ship to alternate addresses decided upon after purchase. If you wish to change to shipping address, please contact us and we will issue a cancellation so that you may repurchase with the correct address.
We have made options for signature confirmation and insurance available.
**We are not responsible for lost packages as you have the option of signature confirmation or insurance.
** We are not responsible for items marked "delivered" by the carrier and that it is the buyer's responsibility to file a police report/contact their local post office.
We try to be and eco-friendly as possible. So, we often try to recycle and ship without excess waste.